Terms and Conditions

BOOKING TERMS & CONDITIONS

Please read these Terms & Conditions carefully

Please print and retain a copy of this Agreement for your records as it may occasionally be updated.

1. Making a booking

By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions.

When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied. You should retain a copy of this confirmation for your reference. Booking confirmations are subject to the availability of accommodation at the property you have booked.

You should carefully check the details of your confirmation as soon as you receive it. You must contact de Bretton immediately if any of the details are incorrect or incomplete. You can do so by calling +44 (0) 845 4 60 20 20.

We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.

2. Paying for your booking

All bookings made via any de Bretton websites must be guaranteed with a credit or debit card - Visa, Mastercard, American Express, Maestro or Delta. A deposit of 11.75% of the total booking value will automatically be deducted from your credit or debit card at the time of booking. (Specific packages such as New Year breaks may have different payment requirements. Where this is the case, it will be clearly stated during the booking process). The balance of the payment, including any extra costs incurred during your stay, must be made to the hotel when you checkout. Cash, credit or debit cards are welcome in settlement of your hotel account.

In some instances, supplementary items such as beauty treatments or theatre tickets may require full payment at the time of booking. If applicable, the additional sum required as a deposit will be clearly stated when making your booking. (Please note that certain supplementary items may require a non-refundable deposit.)

As a measure of fraud prevention you will be required to enter the three digit Card Verification Value (CVV) printed on the back of your credit or debit card when making a booking online.

When booking golf or health and beauty breaks online, more than 14 days prior to arrival, the hotel will contact you within 24 hours of your booking to confirm your tee times and beauty treatments. For golf or health and beauty break bookings within 14 days of arrival, please call our Reservation Centre to check availability at your hotel.

Unless stated as part of your booking, additional items such as (but not limited to) the cost of external telephone calls, meals, drinks, and travel expenses, are not included in the price of your stay. If you incur any such additional costs you must settle the sum involved prior to your departure from the hotel.

All prices are quoted in £GBP and include tax (VAT) at the appropriate rate for the time being.

3. Price changes

de Bretton reserve the right to increase or decrease the price of unsold breaks at any time. The price of your chosen break will be confirmed when your booking is made and, with the exception of any errors, we will not increase this price once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.

4. Amendments to your booking

You should notify us of any amendments to your confirmed booking by telephone on +44 845 4 60 20 20 or in writing to de Bretton, No 1 Peckett's Loft, Lady Peckett's Yard, York, North Yorkshire, YO1 9US or by email to reservations@debretton.co.uk as soon as possible. Amendments are subject to availability and those made outside the cancellation period (see below) may be subject to cancellation charges.

5. Cancellations within the Cancellation Period

On all confirmed bookings cancelled within the specified cancellation period, there is a Cancellation Charge equivalent to the total cost of the first night's booking value. This includes non-arrivals or instances where you cannot provide proof of cancellation (cancellation confirmation or reference number) if requested to do so. Your credit or debit card will be charged a Cancellation Charge, equivalent to the total cost of the first night's booking value, less the deposit charged at the time of booking.

Our cancellation policy for any booking of up to 3 rooms is 72 hours prior to 4.00pm on your scheduled day of arrival.

6. Cancellations and changes made by de Bretton

In the unlikely event that a hotel is unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.

We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.

If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.

7. Additional Requests

All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at the hotel, giving reasonable advance notice.

8. Third party suppliers

Elements of your break may include services supplied by third parties (for example golf, clay pigeon shooting, mountain bike hire, etc). Such third party suppliers will usually have their own set of Terms and Conditions relating to the services they provide. You should consult the Terms and Conditions of any third party either before or soon after making a booking if your break includes such items.

9. Medical conditions

If you or any member of your party has a medical problem or disability which may affect your stay, please call our Reservations Centre on +44 (0) 845 4 60 20 20 to advise us so that we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, the hotel reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.

10. Circumstances beyond our control

We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.

By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the hotel owner or manager on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party's full legal costs) as a result of your actions.

11. Guest Complaints

If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the duty manager at the hotel as soon as possible so that all reasonable efforts can be made to rectify the situation. If for any reason the issue cannot be resolved to your satisfaction and you wish to make a complaint, you should put it in writing and send it to the General Manager of the hotel concerned. Any complaints arising out of your stay at the hotel that are not brought to the attention of the hotel during your stay are unlikely to receive the same level of attention if made retrospectively.

Should you be dissatisfied with any aspect of the service provided, you can bring it to our attention by writing to: Customer Relations, de Bretton, No 1 Peckett's Loft, Lady Peckett's Yard, York, North Yorkshire, YO1 9US.

Complaints brought to our attention will normally receive a response within 7 working days.

12. General Information

Hotel information: All the information you need on the hotels, including their dining experience, opening and closing times, room types, check-in and check-out times, health & leisure, directions, local attractions, meeting facilities, special offers, hotel photos and much more can be found at the www.debretton.co.uk.

Prices & Availability: For real-time hotel prices and room availability for all de Bretton properties, please go to www.debretton.co.uk or call our Reservations Centre on +44 (0) 845 4 60 20 20. All hotels can be booked instantly online. All prices are quoted in £GBP and include tax (VAT) at the current rate for the time being.

Price tips: Our room pricing will fluctuate in line with market demand. Prices are generally lower the further in advance that you book. In popular leisure destinations, midweek stays may offer better value. In commercial locations hotel prices at weekends and midweek prior and after a Bank Holiday weekend, and during July and August, can be excellent value.

Breakfast & Dinner: Bed & breakfast prices include a full, traditional English breakfast, unless otherwise stated. Dinner, bed & breakfast prices include breakfast as outlined above and an allowance towards the cost of a meal taken from the a la carte (individually priced dishes) menu, unless otherwise stated. Room only rates do not include any meals.

Checking-in: Your room(s) will normally be available after 2pm. If you plan to arrive later than 6pm, please advise the hotel directly by calling the number given on your booking confirmation.

Hotel ratings: Where our properties have ratings, they are inspected at least once a year by two independent organisations. AA Rosettes are awarded by the AA to denote cuisine of a particularly high standard.

Leisure Clubs/Swimming Pools: Restrictions relating to the use of hotel leisure facilities and opening times are entirely at the discretion of the hotel/leisure club manager. Please ask at the hotel reception for rules and opening times when checking in. Additional restrictions may aaply.